Refund and cancellation policy

Eligibility overview

Fees relate to professional time and prepared materials. Refunds depend on how much work has started and how much notice you give before a scheduled session.

Deposits

Workshop and instrumentation review engagements require a 40% deposit to reserve dates. The deposit is credited toward the final invoice.

Cancellation by you

• More than 10 business days before a scheduled workshop or review kickoff: full refund of amounts paid, minus any non-recoverable travel booked at your written request.
• 5 to 10 business days before: 50% of the deposit is refundable; remaining deposit covers preparation already begun.
• Fewer than 5 business days before, or no-show: deposit is non-refundable.

Rescheduling

You may reschedule once without penalty if you give at least 5 business days’ notice and a new date is agreed within 60 days. Further reschedules may incur a MYR 400 administration fee.

Work already started

If an instrumentation review has begun (intake completed and materials reviewed), fees for time already spent are non-refundable. Unused remaining fees may be refunded or credited toward a later engagement at your choice.

Retained support

Monthly retainers are billed in advance. Unused office hours do not roll over unless agreed in writing. You may cancel retained support with 15 days’ notice before the next billing date; the current month is not refunded once the period has started.

Partial refunds

If we materially fail to deliver a documented deliverable and cannot remedy within a reasonable time, you may receive a partial refund proportional to the undelivered portion. Differences of opinion about naming recommendations alone do not constitute non-delivery.

Non-refundable items

• Completed workshop days that already occurred
• Third-party costs prepaid on your instruction (for example venue hire)
• Administrative fees for repeated rescheduling

Refund method and timing

Approved refunds are returned to the original payment method within 14 business days of approval. Bank transfers within Malaysia are typical; international transfers may take longer and may incur receiving-bank fees outside our control.

How to request a refund

Email info@servercanvasbase.digital with your invoice number, engagement name, and reason. You may also call +60379828075. We confirm receipt within two business days.

Exceptions

Mandatory consumer rights under Malaysian law take precedence where they apply. This site does not sell physical goods or software licences, so shipping and digital-download exceptions are not relevant.